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AI customer experience data enrichment data science monetization prioritization product management ranking relevancy search search ranking search relevance strategy

Summary I led a search modernization program at Kroger that combined platform strategy, cross-functional execution, and relevance science. We moved from a primarily lexical search system to semantic retrieval and learning-to-rank, while also rebuilding the analytics and experimentation foundation needed to scale decision-making. The program improved conversion and search engagement, and it also changed how…